Onecircle Communications - Latest Comments

Re: Self-Doubt and the Importance of Finding your Inner ‘Genius’

Anne Janzer — Mon, 20 Mar 2017 17:05:26 -0000

You are inspiring, Denise. Thanks for sharing this.

Re: Self-Doubt and the Importance of Finding your Inner ‘Genius’

Anne Johnston — Mon, 13 Mar 2017 03:05:15 -0000

Thanks for writing this blog, Denise. It feels like you're talking to me! I keep hearing so many good things about The War of Art so I'll need to make a point to buy it soon

Re: Why Customer Services for African SMEs Matters

Alain — Fri, 30 Oct 2015 19:27:24 -0000

Very interesting to emphasize this skills for African SMEs. but looking at it closely, it is a problem even in the developed world and particularly here in the UK and by more than SMEs entreprises; how many times have we been held over the phone trying to report a problem to O2, E-on, BT and others? We got to recognise that the modern business model is new in Africa and that it will take a lot of time to understand the role of such an asset as customer service. Maybe we'll also have to redefine work as value creation rather than clocking in to actually get co-workers understand the well founded of customer service in creating long term value which in turn brings customer loyalty and help sustain lasting brands and organisations. Yet i may be wrong. good contribution

Re: Give People a Reason

onecirclecomms — Tue, 21 Jan 2014 06:11:37 -0000

Thanks for sharing Julie, as you correctly pointed out it should be about us providing something for of value first, before we expect someone to follow/like/connect with us. We do that in the real world after all.

Re: Give People a Reason

Julie Crowley — Thu, 16 Jan 2014 04:09:16 -0000

I like the insight here Denise. I too wonder why I should follow people just because they ask? I havent asked for followers on any social media. And generally the idea is for me, and I say it, 'I hope I can give you something useful and interesting on here'. That's what the following is about isn't it? Finding a business useful and using them! Thanks for sharing this. (Oh, and like the new website! Looks good!)

Re: rlawal

Scaly — Wed, 19 Jun 2013 05:45:28 -0000

I couldn't agree more. Clearly as you know, it costs much more to find or create a new customer than to keep an existing more and nothing helps more than good customer service. In most cases I believe in the old adage that 'you don't get a second chance to make a first impression' and most people only ever get the first impression

Re: Possibly The Smallest Ad in the world

Bukkie Dos Santos — Thu, 23 May 2013 07:23:18 -0000

fab! love it.

Re: Why Customer Services for African SMEs Matters

Eknor — Fri, 15 Feb 2013 11:35:05 -0000

Thanks for your feedback! Training is definitely essential in this scenario!

Re: Why Customer Services for African SMEs Matters

Mak — Fri, 08 Feb 2013 19:04:57 -0000

Well said. You did the piece justice. It is about companies in Ghana to be specific accepted that customer service is the new competitive advantage. We should team up to provide customer service training :)